1-VoIP Testimonials & Positive Reviews

So, far I am very happy with responsiveness of Angela in sales as I evaluate the service.

I wasn't getting calls, and I also couldn't see who was calling. Technical support did all sorts of tests, and I was transferred to a technician who found the problem. A VYL tech called me twice over the next wwek to be sure the problem was taken care of, and to see if there was anything else I needed. What other company does that? Now, THAT'S good customer service!

**1 My dougther 6 years old is calling her grand mom in Mexico City, **2 I'm calling my best friend in San Antonio, **3 reaching my wife's cell phone, **4 calling my cousing in England. Another?; My house's phone ring and dimultaniasly my wife's cell phone and mine ring too, keeping full contact with every one. Other?:Traveling in Mexico, my neighbors call me and they think I'm in house next door because I aswer and I call using my local US number, amazing!!!! What do I say? Sound as infomercial? may be yes but these are just of few great features of VYL that work for me and may be if I say all I use they could make me other charges ha ha ha. I could say that VYL is not a service it is a experience. VYL have simplified my life in a comunication sense and financial too ;). I have saved a lot money. Even when I tech guy visit me as the internet guy or friend of me with a high tech, just one word leave their mouths after see my VYL Media service "SWEET" And another star nor less important is the client service by phone or forum is really amazing. This is a top secret: In forum you can find others features nor mentioned in VYL web page, it is as a video game where you can find ways to pass next level. really really amazing

I am ecstatic that you exist...quietly in the background...ensuring that my service continues.....without my need to interact, worry or think about it. I enjoy NOT having to call customer service to resolve a problem...because I have had no problems...my service continues.....without interruption....maintaing the same quality day to day. I embrace your stealth....please keep up the fine service.

CUSTOMER SERVICE is great. Had a problem with being billed for calls which should not have gone through according to the voip plan I had. Called VYL customer service and they acknowledged the error and credited my account. No hassels. GREAT

Supervisor, Customer Service: Just wanted to let you know that, as a customer who has two VYL Media home phones in two different states, I appreciate the good service I got from tech support over the past several hours. First, the waiting time for tech support is short; second, all of the employees were courteous; third, I solved the problem I was having with my phones. The problem was, while the phones in my house were working, they were not ringing. Fortunately, the tech support person I talked with this A.M. (Lana) diagnosed and fixed the problem immediately. Turns out, the "voltage" setting to the ringer was turned off (I think I am correct in this). Also, the person I talked with the previous evening, was extremely patient and had written up a ticket on the issue which made it possible for me to skip over some of the solutions to the problem that we had already tried. Great continuity. Anyway, it is nice to be able to continue to work on a problem until it is fixed without someone venturing a hypothesis regarding an issue that locates the problem outside the tech support office, and in effect, shifting the responsibility for trouble-shooting the problem onto the customer. I have rarely had customer service that is so good. 5-Stars, in my opinion. Great tech support.... Stephen White Alpharetta, GA

We are been a customer since 2007 and very satisfied with the company. We call out of US and the rates are very good compared to any other company. Also connection has been very good. We like the fact that we don't need to sign up for contract and that we can pay per month. I like best the voice mail to e-mail the best. I recommend VYLmedia highly !

I have been a costumer since 2008 when my daughter moved to Mexico City to study there. Thanks to the service, the whole family is able to be in touch, to cheer, confort o just talking. I really appreciate that a good friend recommended this service.

I started service over a year ago and LOVE the fact that it is easy on my pocket. With the economy continuously getting worse I can relax knowing my bill will never change. My two favorite features are the number blocking feature and the forwarding feature. I spend a lot of time away from home as a single mother of 3 and knowing I will NEVER miss an important call even when I am on the go is fabulous. I couldn't ask for anything better in a phone company. I thank you all so much for the great service you provide to me and all of your other customers. A+++++++++++++++++++++++++++ service!!!

I have been with VYL media for a few years now and their service has been great and great to my pocket especial on those long distance calls. If rarely new help on service issues but when i do they fix the problem right away. You can change your plan and theres no carge which is great so its adaptable to your needs at a specific time. I have no complains they provide great service for a great price.

I'm a long time user and I'm not going anywhere. I love that you get two free virtual numbers, features for which others charge extra, so my relatives in other towns can call me on my VYL line without their having to pay long distance, even though we live far apart. The service is so dependable I rarely need help, but when I do call, they answer right away and speak native English! They resolved my problem, then called me the next day to make sure everything was working right. When you're this good you don't need to lock your customers in with a contract.

The most noticeable difference when dealing with VYL is that your call is answered by a human within 3 rings- No automated voice messages (within business hours), No options to choose from and No hold time. The rare issue a customer may have is resolved almost immediately and the customer service is outstanding. This is what one would expect in the service sector, but very rare to find. Good job, VYL.

I've been a VYLmedia customer for 2 years now and I absolutely love it! Initially, I was having problems with my connection and VYL support was quick to provide help. They were very patient and more than happy to replace my modem which now works perfectly! I've compared their features and prices to other companies and I still choose VYL over the others. I hear complaints from my friends who use other VOIP companies and I never have the same problems. Thank you VYLmedia for all your hard work!

I don't think of VYLmedia/voip For Life much which is good. That means I don't have any many problems with the service. And if I do, the customer support is patient and answer the call without waiting. I have recommended several people to VYL and they like it as well. Keep up the good job.

VYL is simply fantastic. The customer support line is tops as my calls are always answered quickly. The pricing is superb and the ability to have numerous virtual phone numbers has done wonders for my business. Our clients seem to think that we have offices all over. My word of advice, don't change a good thing.

VYL has tirelessly worked with me in configuring my network to support VoIP correctly. They have assisted in the configuration and development of the QoS of my internet and VoIP routers! They have also assisted me in developing and implementing an international communications process which assisted my daughter while in Israel and Greece. I have used my VYL media VoIP service all around the globe. I currently have 3 lines with them and this allows me to call home from anywhere in the world and talk to my family for the cost of an internet connection. I have integrated this service with my cell phones which while on international travel has saved me thousands in communication costs. I am looking forward to working with VYL’s technical resources to incorporate video as well. I have also been able to work with VYL to utilize a separate VoIP router at my temporary locations around the globe (long period stays) to establish a VoIP connectivity in many locations. This allows me to have a local phone number while utilizing the service to communicate as a local back home for weeks and months. This service has and continues to be the cornerstone of my business and personal communications.

After a horrible experience with another VOIP, I was so happy to find VYL. They have a system that always works, helpful customer service people, and no problems. I pick up the phone and it works! If they didn't send me a bill once a month, I'd forget who there are. THATS RELIABLE!! Dave

VYLmedia just works ... it's as simple as that. Porting numbers, setting up forwarding, blocking numbers, using softphones - all just work. I only needed support once, and it worked very smoothly. The pricing is also very competitive.

I was planning a move to a new home, the local phone/cable provider wouldn't port the phone number that I have had for the last 17 years, VYL came to the rescue, and was able to port my number and now I can forward to my home or cell phone, make use of all the great features like voice mail and at a fraction of the price of POTS!

I was very nervous switching to VOIP from Ma Bell. I had heard both good and bad things about the service and was willing to take a chance to save a bunch of money. I researched for a few days until I narrowed it down to VYL. The range of services, cost and customer reviews topped the others and now I know why. Setting it up was quick and easy. I have made a couple of support calls over the years and I always get connected to a live person and get my issues resolved quickly, professionally and always with good cheer. As a known tightwad with my money, this is one of the few bills I happily pay each month. Kudos to a great company!

The pricing vs. service at VYLmedia is outstanding. I did a lot of shopping after my last provider went belly up. Not a lick of trouble and the very few times I've needed support it has been quick and easy dealing with tech & billing staff. We tell everyone thinking about VOIP about it.

Why VYL? The service is top notch. The feature set is rich. The customer support is fantastic. The price is right. But honestly, there are a dozen other VOIP providers that offer something similar. So why do I choose VYL? Why do I recommend VYL to my friends and family? It's because of the little things. The extras that VYL does to show a solid commitment in keeping customers (me, my family, and my friends) more than satisdfied with their phone service. It's the SIP Softphone that lets me make calls on my laptop while travelling. It's the unlimited amount of numbers I can block. It's the american accents on the phone. It's the free virtual numbers. It's the beating of my expectations that other providers just can't compete with. Thank you, VYL.

Hey Dennis, I wanted to let you know I have always enjoyed working with you and VYL Media. I found you and your company to be very professional yet friendly which is a nice combination.

When I was considering going VOIP, I checked out many different companies, both online re. customer referrals and in trade journals, etc. etc. EVERYone raved about VYLmedia's customer care, so I decided to check it out for myself. I had a few technical and other questions about the transfer from my local (lousy) phone company to VOIP via VYLmedia, so I wrote a short email to their customer care. What I got back AMAZED me--not a form letter, not a short note, but a long, detailed, and very PERSONALIZED reply by a real person who not only answered my questions but extended their info to what my queries and their answers MIGHT imply. IT was above and beyond, and every interaction I've ever had with this company has been every bit as good ever since. Fast, friendly, and the furthest thing from the ordinary customer service most companies offer with half-asleep uncaring people, VYLmedia not only provides topnotch service, they clearly care about who they hire and choose only the very best to handle their customers. I tell EVERYONE I know about how good they are--and if they were ONLY good, it'd be fine. The fact that they're so good and so professional in a field that is so full of absolutely terrible uncaring idiots is what makes them stand out above and beyond! Thank you VYLmedia from a longtime and VERY satisfied customer!

VYLmedia has exceeded my expectations through their incredible customer service. They answer the phones and a live person talks to you. They have always worked diligently to answer my questions and solve the problems I have had. I was having trouble with voice quality and VYLmedia was able to quickly and effectively solve my problem, I immediately noticed a difference in the voice quality and have not had problems since. VYLmedia definitely knows their stuff and knows how to put the customer first in their business.

I have used VYLmedia's VOIP product for close to 4 years now for my phone service and cannot recommend them enough. Their customer service is unbelievable - they actually *answer* the phone when you call them for help, sometimes even on the very first ring! Everyone there is so helpful and will help you set up your system in a really short amount of time. The pricing cannot be beat and the call quality is fantastic. No one I call even realizes that I use VOIP when they speak with me unless I tell them (not to mention I get a ton of compliments on the snazzy free hold music). I have turned my other family members onto VYLmedia and they too are thrilled. I am a customer for life and look forward to signing on to the other products they plan to roll out in the future. This sounds like a paid prop but I swear, I'm just a really satisfied customer who is very unlikely to ever give this sort of praise for most any company I deal with, I swear! I urge you to check them out for yourself, you will be happy you did.

The customer service exceeds any customer service I have ever had with any phone service. I became a VYL customer 1 year ago. Any service issue has been resolve to my satisfaction with in 1-2 days. I have waited 1-2 weeks in the past for my former phone service just to begin to resolve any serivce issues I had. I love all the calling features included in my plan especially the Blacklist that allows me to block unwanted phone solicitations. I really like the vitural numbers. I have one in my family's area code and they just call me like it is a local call. My family is 2 hours from me. I actually was researching voip service for our church phone service. VYL media also provides phone service for our church.It is very cost effective for a small church. Our church now does unlimited phone service and cable internet for $50 less a month than Verizon Voicewing and internet. So for my personal phone serivce and our church phone service it has been the best. Pastor Michael Barnette Roanoke,Va

Everything about VYL is absolutely tremendous. However, simply giving a list of the amazing features would be doing exactly what their user-friendly website does. Instead, I'd like to praise this company for NOT doing the terrible things that every other telephone company does: Firstly, VYL does NOT make me wait on hold for 30 minutes, only to have some computer pick up and say that the wait time is a mere 5 minutes. Second, VYL wisely refrains from flooding my mailbox with countless "statements," "updates," and "promotions." Thirdly, VYL does NOT force me to sign a three-year contract in order to receive the best rates. Fourth, when speaking to a VYL representative, that person does NOT avoid doing their job by transferring my call to a different department. Lastly, VYL is NOT in the business of providing the lowest quality service for the maximum amount of profits. I will never go back; I will never settle for anything but the best. And VYL is the best. In a time of corporate greed and endless consumer abuse, VYL stands up for the people by actively declaring that 'the customer is always right!'

I am an American living abroad in Romania for the last 3 years. I realized recently that in all that time, VYL has never failed me in the least. The equipment is still going strong and shows no signs of wear. The service has been flawless from day one till now. Since I live in another country, it is incredibly important for me to work with a company I can trust. I wouldn't work with any other company no matter what the price. VYl has earned my respect and continued partnership. The sound is clear, the connection is strong, the support team actually cares. What more do I need to say. Oh yeah they have options! Way to go guys, thank you so much for caring for me and my family so well over the last 3 years.

In early 2007, I switched to VYLMedia (Formerly VOIPyourlife) from Vonage. Vonage advertised a flat 24.99/month with free local and long distance, but very few other options. Every bill we received from Vonage seemed to have an additional 20+ dollars in charges for different "fees" and "taxes". When we switched to VYLMedia, we received the VOIP unit the next day. It took almost a week to get the number ported over from Vonage, as Vonage kept "ignoring" the requests to release the number. The amount of features that come with the VYLMedia plan are incredible! The voice quality is the best I have ever heard. About 6 months ago we started having issues with dropped calls, and what appeared to be outages lasting up to several hours where we could receive calls, but could not make them. The 2nd call to tech support reached a Tech named Alex. He saw what was happening, but my VOIP box wouldn't respond to provisioning commands remotely. He personally overnighted me a new VOIP unit that he pre-configured before he sent it. The quality of the calls on the new unit were even better than the old one, but the second line was not provisioned on the new box. One call to Alex, and he walked me thru the settings to get the second line running, as he disabled remote provisioning to ensure the settings would not be changed remotely. I have had nothing but Flawless, crystal clear service since. You will NEVER see this kind of service from any of the bigger companies. At VYLMedia, every customer is a real person, and not just a revenue generating number. Kudos to VYLMedia for keeping the small business personal ethic, while providing WONDERFUL service. I highly recommend VYLMedia to everyone, and will *NEVER* go back to another big company again.

Wow, where to start? I have been with VYL now for going on four years, and whenever I have called VYL, the first thing that really struck me was that there has always been a real person who answered the phone. Whomever has been on the other end of the line has always been courteous and prompt in answering my questions, or referring me to tech support. Since I live in Canada, and need to call people from coast to coast to coast there have been some routing problems; I was honestly surprised at how promptly my concerns were dealt with; the issues were taken seriously, and resolved very quickly. The reason I switched was because I was so tired of having to deal with a Big Communication Company where the one is passed from department to department, and the issue never getting resolved, but leaves the customer feeling frustrated and ignored. I had had enough, and researched which VOIP company to go with. VYL seemed to get the best customer feedback, and I have not looked back since. I tell all my friends to say goodbye to the Big Communications Companies and give VYL a try-they almost seem too good to be true! Thank you sincerely for all the fantastic service that everyone at VYL has provided, a job well done!

I initially chose VYL because it was less expensive than Vonage but, more importantly, the technical support was based right here in the U.S. When you call the help line, you get a real person who truly is empowered to help you - not read a script and transfer you around. The reason I stay, even after regularly receiving solications to switch to providers such as Comcast or AT&T or to go back to Vonage, is the great customer service and reliable telephone service. I get a website that displays my incoming and outgoing calls, and I can even block those pesty telemarketers. And all of this is provided at a price that can't be beat. Thank you, VYL, for doing everything right and truly providing good old-fashioned excellent customer service.

VOIPYL is the greatest! We came to them years ago when all we wanted was dependable service, quality customer representatives, and a price that wouldn't keep increasing with no warning. VOIPYL has been wonderful - We couldn't ask for anything more!

VOIPLY is the best! I had Vonage for a year. They tried to charge me for a new adaptor when the old one died. Then they wouldnt cancel my service as ordered! They kept charging my credit card without authorization! I had to actually call the police department in Voorhies New Jersey to report them and get them to stop trying to charge me! VOIPYL has been a breath of fresh air. I wouldnt change service to save a few dollars. I have had to call 4 or 5 times (usualluy to give anew credit card number), and every time a REAL PERSON has answered the call within 2 or 3 rings!!! No menu's! That's service! I get personal service at a great price for a great service. I will never change unless VOIPYL does!

Simply put, the service is reliable and the people are always there when I have a question--with an intelligent and informative response. I've been a VYLmedia customer for over three years and I've never had "second thoughts." They have restored the meaning of "service" in an age where most companies haven't a clue what that means. Michael in Maine

We have had VYLmedia for over 3 years and it is the perfect phone company. We have a home in Massachusetts and Florida. We had two other Voip services and cable service. This is the best, The least expensive, and the most convenient. We have two telephone numbers (one in Florida and one in Massachusetts). We never have to change our number, worry about connecting and disconnecting or paying for all these extra costs. Our friends can call either number any time without exra cost or call forwarding. The free extra services are excellent and easy to use. We use call blocking, call forwarding to our cell phones, and the excellent internet message service Jim Levine 561-210-4220

VYLmedia is the type of company everyone else should emulate. First and foremost, they provide reliable straightforward service at a fair price that does not increase. So many service providers continually increase their fees, but VYLmedia is as consistent as one can hope for. Combining the quality of service with some of the best technical features available (online configuration, voicemail emails, ghost numbers, inexpensive international rates, etc.), VYLmedia meets and exceeds any expectations one could hope for from a telephone service provider.

VYL is by far the best voip, I have had others, The other voip services need to do what VYL is doing better customer service which is an A+ you need that to survive. May you stay the same don't change Just get Better.

VYL is the best. I've used at least 6 other companies, including another VOIP company. VYL is unsurpassed in delivering the service I've paid for, and their tech support is unmatched. FINALLY, I've found a good company. I have and will continue to recommend them to everyone!

I love this VOIP service. Can't even talk about the tech support being great, because I've never needed any! For me, its the great features. My loved ones are all over the country - I am delighted to have local virtual numbers for them so they don't incur long-distance charges to talk to me. I also love the call forwarding - I actually have my VOIP line forwarded all the time to my cell phone, and I never miss a call. And when I needed to call 911 when my water heater caught fire, they knew right where I was and the fire department was there in about 3 minutes. No damage to my house. Great service - thanks! Robin Leguillow

" Excellent service!! Great tech support unlike some of the other voip providers where you are on hold for 2 hours. Highly recommended. A++++++++++ " - Ravinder Saini

" VYL is by far the best ITSP for your home / office bar none. Not only do they provide extended functionality by allowing integration with third party PABX systems, their quality of service has proven send / receive of facsimiles over g711 every time! (Your milage may vary based on your ISP's QoS). I have easily referred over 20 customers to VYL whom all have continued services for years. Choose VYL as your voice termination provider today, you wont regret it! " - Gregory

" Exceptional telephone service with all the features you can possibly imagine at an unbelievable price. PLUS you obtain exceptional customer service with a LIVE REAL PERSON answering the phone every time - a person that is knowlegable & able to address any need immediatly. HIGHLY recommended! " - Francois JMJ Asselin

" Your U.S.-based customer service was one reason I switched from Vonage 2 years ago. It's nice to hear an actual person on the other end of the line and not an automated voice. The service is reliable and very affordable. " - Valerie

" I recently took a two week trip to Europe with my 14-year-old daughter and was a little concerned about being able to contact loved ones back home. I contacted VoipYourLife before we left and they assured me that if I packed along my system (which barely filled a one quart baggie) I would be able to make calls home free of charge. Sure enough, we connected to our computer in Ireland and were able to talk to folks back home as clear as if they were next door...with no additional charge! VoipYourLife is a perfect choice for at home, but a definite no brainer when traveling overseas!! " - Tim Stevens

" I did a 3 month cost benefit analysis between Vonage, and other VOIP services and by far VOIPYourLife came out on top. I was swindled by Sunrocket like a lot of other people so I was very cautious about signing up for another VOIP. I travel the world and with 30 countries free I can't tell you we have saved a bundle. We have saved more than $700 per year if not more. Any countries not covered are so cheap it's pennies. Before VOIPYourLife a 60min call to our friends in Australia cost $100, now we can call them for free! I can be in another country and call my family at home for free with XLite on my Laptop! This is an American company that employees American on their support lines, however I have not had to call their support more than twice in 2years. VOIPYourLife is the best VOIP system you will find out there, suppport American business and jobs! Not to mention the cheap price! " - Carrie Jandura

" I have had VOIP Your Life for over 2 years and have been more than satisified. I live in Texas and mother lives in Ohio. She is on a fixed income and with the virtual number she has, she is able to call at no cost to her. My wife is a missionary and Korean. She makes numerious call to Korea and China to talk with family/ associates every month. It has always performed ecceptionaly well. Would reccomend this service to everyone. " - Charles Amburn

" I highly recommend Voip Your Life. The service is exceptional. The people are wonderful. You don't have to wait or go through tons of touch tone to reach a human. Every time I've called, I've talked to a friendly and helpful person on the other line. There haven't been dropped calls or any of the issues that I had with other providers. YOU ROCK!!! Thanks for another great year of service. " - Alison Benedict

" This company has amazing customer service, all the techs know what they are talking about, and the service works flawlessly. My family and I are very happy with VYL and hopefully the company doesn't get too big and forget about the little guys. " - Michael Magliotti

" I tried two of the other large VOIP providers, and neither of them even come close to the service and features I get from VoipYourLife. It is simply the best VOIP service available with top notch customer care. VoipYourLife sets the standard for all other telecom companies to try to attain. " - Andrew Wolf

"I would like to Thank Voip Your Life for the extraordinary service that your company has given me to make my service work !!! I was with Sun Rocket and when they were showing signs of failure Gary made it happen. There is no other company that gives you the personal support needed to put several phone lines together and make them all work on the first hit ! I can tell you that you won't be disappointed when you switch your service to Voip Your Life! " - Dr. Mark K Meadows

" Life as I knew it changed when I found VoIP Your Life. My first surprise was having my phone call immediately answered by someone in the United States who actually wanted to help me and knew how to do it. The price was the lowest I had encountered with more features than anyone offered. I was blown away that I could pick a local number from most any place on the globe, including every Canadian area code, all at no extra charge. But I've got a pretty complicated LAN at home, so I knew I’d have an install question or two. I am still shocked at the response. Not only did tech support answer on the second ring, late at night on a Sunday without voice mail menus or prerecorded anything, but when they couldn't answer one of my questions they said they'd have someone get back to me. Boy did they! Within an hour, an officer in the company responded with everything I needed to be talking in minutes. I thought it was too good to be true. But now a year later, I know it's the real deal. I'd recommend VoIP Your Life without reservation to anyone. I'll stake my reputation on it. I've never seen lower prices or higher commitment. You are the standard by which I judge every other vendor, and sadly no one else in any industry comes close. Thanks again for the wonderful service. " - Rollye James