Zappos.com Testimonials & Positive Reviews

I just had the most pleasant experience I have ever had ordering something online from Zappos, I just spoke to Pam in Las Vegas and she was very much more than helpful, she is a delight to talk to. I could really hear the smile in her voice. she is really and asset to your company!! In fact I told her perhaps she deserves a raise. Sincerely, LInda Gates

This is the best site.

@zappos Hi Tony, love the website 'funeral'! Uniquely weird! :-) Thx 4 delivering the Culture Book 2 us w UPS! A WOW experience @thechannelc DiGi_Telco:

@solangeknowles: Im addicted to @zappos . I cant stop ordering for Julez. U just click and it shows up the next day. Addicting.«Yess :) Simplytina23:

@solangeknowles: Im addicted to @zappos . I cant stop ordering for Julez. U just click and it shows up the next day. Addicting.«Yess :) Simplytina23:

ZAPPOS you are the best ! I have been buying shoes since 2004 and the service is the best ever ! Denise Chang Lopez April 7, 2008 at 5:59pm

I recently had the privilege of visiting their HQ. Amazing, amazing company. The energy is amazing and they have a super fabulous business model and customer service team. I did not see one single unhappy person. Oh yeah - they have the best shoes - availability and selection. I just saw two pairs of green flats and purses that I have never seen else where. My cousin just told me Zappos is the only place he was able to find and buy some special style of Adidas. Go Zappos! Jessica Jallorina March 14, 2008 at 3:26pm

I was searching everywhere for the perfect red boots. Finally gave up looking in store, and tried the internet where I found Zappos. Ordered on a Saturday and got them Monday afternoon. Awesome. I will be back Zappos. Deiondra Brown January 2, 2008 at 8:53pm

I bought crocs late last night and I received them today! Zappos rocks my world! Lindsey Sallaz McGregor November 27, 2007 at 6:50pm

#zappos order arrived! love how quick they always are -under 36hrs thecottagelog: 1/12/10

l: Zappos knows what they're doing http://post.ly/IBxW #zappos pierre_ 1/11/10

Another happy zappo head RT @dropandgiveme20 @Zappos rocks my world! Best customer service of any company I've EVER delt with! @Darkside 1/3/2010

Can't believe @zappos great customer service. I messed up my address, call to fix, and end up with 1 day free shipping for ALL orders. Wow! @CyndiW 1/4/2010

Got my Nike Run Avants via Zappos today. Why have I not done this sooner? No shipping costs and they're at my door. I love Zappos. @jcwoods 1/4/2010

gotta love zappos! best online service around that i can tell @theblazinwind 1/4/2010

@zappos I just love you. Your customer service is top notch. Can't wait to get my new snow boots. I need 'em! @KimTierOnePR 1/4/2010

Reason #921 i love @zappos: @Zappos_Service asked me if i needed anything after i mentioned the word zappos in a separate tweet to a friend @mairsy 1/4/2010

It's great to see you treating your employees so well. It's probably why you keep such awesome people. Joshua Lowman December 4 at 5:54pm fb

Thank you , Thank you so very much....You guys ROCK!!!!!! Carla Brooker December 4 at 12:35pm fb

Zappos is AWESOME! Thanks for the gift cards and/or kindles. Katie McGaughey December 4 at 12:26pm

i ordered boots at midnight last night, and the went out for home delivery at 7:30am. i LOVE zappos VIP! @slupberger December 19, 2009

@zappos rocks! Might not be the cheapest, but free shipping and next day delivery is awesome.late shopping yesterday will be here today! @K3rM1t December 19, 2009

I love the enthusiasm in @zappos shipping notices: "your order has shipped! yay!" I'm glad they're as excited about it as I am. @Millernese December 19, 2009

I really like @zappos , the shoes I ordered didn't fit so they mailed new ones before I returned the old ones. @StephenDalton December 19, 2009

LOVE Zappos!!! Always SO impressed with them. Ordered boots yesterday afternoon and they'll be here this afternoon FREE shipping! @Heatherbug1 December 19, 2009

ordered shoes from @zappos yesterday afternoon and they arrived in my office today. @cassidystockton December 19, 2009

@zappos - Just made my first purchase at Zappos by phone and your customer service is great. Can't wait to get my boots! @miclindsay December 19, 2009

@Zappos_Service You are too kind! I LOVE ZAPPOS.COM!! @Kimbirly December 19, 2009

on to quirkier topics...online store score card: zappos 1 (for awesomeness) macys 0 (for huge fail) @tarynoneill December 19, 2009

I love @zappos, too! Best online retailer ever! @amfields December 19, 2009

@hollyrpeete no doubt. Gotta love @zappos @ksm200 December 19, 2009

I love zappos!!!! i just love me some @zappos ! a mom of 4's Christmas angel @MsRain68 12/19/09

I love love love #Zappos! They are the best best best! They sent me the replacement before requesting the original and upgraded me to VIP! @andreumichael 12/11/09

@Zappos has the #bestbusiness model. Good customer service. @CM_V 12/11/09

I LOVE @zappos. They upgraded my shipping for free. It's already on the way and I ordered today! @bahrens 12/11/09

@zappos - thanks for the super fast delivery of lil' mans new slippers. You guys ROCK !!! @jnoche 12/15/09

Another great experience shopping with @Zappos ... They always come through even during Xmas @bstronge 12/15/09

Just got off the phone with @Zappos customer service. I sure do love those folks. @lcurrie 12/15/09

Just had an awesome customer service experience with @zappos. Upgraded to VIP status! I may never buy shoes in a store again. @melongrl 12/15/09

Now how smart is @Zappos? (answer: VERY!) I love this customer service idea: http://ow.ly/MiXB @kgranju 12/15/09

#retailmenot zappos - awesome selection of shoes @pancakesgreg 12/15/09

Great Customer Service on the phone @Zappos !! @gzicherm 12/15/09

HEART my new boots:uggs comfy on inside but not ugly on outside. Didn't have my size at store--speedy order.Fantastic 1st @zappos experience @eak49 12/15/09

the more i shop @zappos the more i realize how great their service/culture is. free 1-biz day shipping = awesome. @brettsimonson 12/15/09

I'm loving @zappos right about now. Ordered 2 things on Sat with the reg free shipping & received both items today! @DawnMcKenzie 12/14/09

I'm loving @zappos right about now. Ordered 2 things on Sat with the reg free shipping & received both items today! @DawnMcKenzie 12/14/09

the more i shop @zappos the more i realize how great their service/culture is. free 1-biz day shipping = awesome. @brettsimonson 12/15/09

HEART my new boots:uggs comfy on inside but not ugly on outside. Didn't have my size at store--speedy order.Fantastic 1st @zappos experience @eak49 12/15/09

Great Customer Service on the phone @Zappos !! @gzicherm 12/15/09

#retailmenot zappos - awesome selection of shoes @pancakesgreg 12/15/09

Now how smart is @Zappos? (answer: VERY!) I love this customer service idea: http://ow.ly/MiXB @kgranju 12/15/09

Just had an awesome customer service experience with @zappos. Upgraded to VIP status! I may never buy shoes in a store again. @melongrl 12/15/09

Just got off the phone with @Zappos customer service. I sure do love those folks. @lcurrie 12/15/09

Another great experience shopping with @Zappos ... They always come through even during Xmas @bstronge 12/15/09

@zappos - thanks for the super fast delivery of lil' mans new slippers. You guys ROCK !!! @jnoche 12/15/09

I LOVE @zappos. They upgraded my shipping for free. It's already on the way and I ordered today! @bahrens 12/11/09

@Zappos has the #bestbusiness model. Good customer service. @CM_V 12/11/09

Allso laceing up my new docs from @zappos. Ordered them yesterday and got them today. @Darkside 12/11/09

I ordered some shoes from zappos.com yeaterday night at like 9 and they came today. That place is the shit!!! @s_dot_riegel 12/11/09

Thank you zappos, my brooks addictions arrived in record time! @lindajones 12/12/09

I'm so beyond happy with my Zappos buy. These boots are so warm and comfy, my feet are in heaven. @jneen277 12/12/09

Zappos has the best customer service I have ever experienced. @micheleunderwoo 12/12/09

Placed an order at @zappos yesterday. Got an email that they upgraded me to priority shipping at no cost. Undying love & devotion. @dwag29 12/12/09

Just ordered shoes online for the 1st time; some dangerous stuff! zappos.com and shoes.com. BEST SITES. free s/h for returns @RonnicaIH: 12/12/09

Sweetest lady. "Is Zappos always so accommodating?" @grahamkahr 12/12/09

My boots arrived from @zappos today and they are the best pair of boots I have ever had. The Zappos experience was amazing too! @pcnerd37 12/11/09

Nothing like Zappos for the best online shpping experience... Love them! http://is.gd/5koHe @Carelle 12/11/09

@AndrewJalbert 12/2/09 Had a problem with my @Zappos shipment that wasn't even their fault and they still did everything they could to fix it. Great Work Zappos!

@allisonlc 12/2/09 @Zappos: shoes in less than 24 hours. LOVE IT!

@TakinPitchas 12/2/09 @Zappos rocks! They just rock!

@br1anc 12/2/09 Omg! My vans are here already! After one day.. I love Zappos... http://twitpic.com/rr5xb

@sebarod 12/2/09 Im a VIP Zappos. Awesome.

@ginaweakley Also - Zappos is awesome. My holiday gifts bought on Saturday have already arrived! Now I will have presents to go under my new tree.

@jab087 12/2/09 ah! I love Zappos! I completely understand, their service is amazing!

@jamesyounce 12/2/09 Loving this shoe! http://www.zappos.com/clarks-escalade-brown-burnished-leather: http://bit.ly/5wQgrH http://www.twitter.com/jamesyounce

@dltq 12/2/09 The Zappos myth is inspiring. I wish more companies had that approach to service, particularly in countries like Norway http://www.twitter.com/dltq

@WendyM 12/2/09 It's magic ;) Just like my husband who ordered a pair of shoes at 11:30 p.m. from Zappos and they arrived the next day. magic.

@ayb35 12/2/09 just chatted with Zappos about a Q, and when I closed the chat window, there was an option to have the transcript emailed to me! How cool!

@Murlu 12/2/09 If you want your business to "be like Zappos" - get off your ass and start talking to your customers.

@metrocurean 12/2/09 Made Zappo's order last night, 8pm. Just came. Amazed. That's almost as fast as Great Wall Chinese delivery. Last time, 8 min from order. http://www.twitter.com/metrocurean

@vnthota 12/2/09 Ordered my shoes from @zappos yest at 330pm. Arrived this aft at 1230pm, awesome! the shoes? Asics Ultimate 81, casual wear... http://www.twitter.com/vnthota

@PatMonahanfan 12/2/09 @zappos I was very satisfied with everything. Loved that I could track my item. First time to buy from your company! I will be returning! http://www.twitter.com/PatMonahanfan

@scottwyden 12/2/09 I try to stay with Amazon because their CS is top notch like @Zappos :-)

@ggtennis 5 hrs Kudos 2 Zappos 4 incredible customer service. Tied for top online service I have ever found w/my beloved web host company, Mighty Merchant. http://www.twitter.com/ggtennis

@joshkim 12/2/09 I don't know of any other company that works on this level of customer service. @zappos is awesome I hear, hence the buyout.

@MorriKenRahel 12/2/09 Thank goodness for free return shipping at zappos.com...have to send my boots back, to tight..sigh, ordering another pair :)

@trkss 12/2/09 Zappos is amazing!!! I ordered a pair of slacks-recieved confirmation at 12:36 tue n the package was delivered b/4 10am weds WOW

@trkss 12/2/09 Zappos is amazing!!! I ordered a pair of slacks-recieved confirmation at 12:36 tue n the package was delivered b/4 10am weds WOW